ABA 170. Human Resources and Customer Relationship Management

Four credits

This course deals with acquiring skills and understanding of the legal aspects, as well as the planning and technologies involved with local, regional, national, and global human resource management. Topics such as global human resource management, selection and recruitment, job analysis and design are explored. Also included are appraising and rewarding performance, compensation and benefits, and labor management relations. Along with these topics customer relationship management is explored from a human resources perspective. Prerequisite: ABA 100.